Refund policy

Refund Policy

Returns

You may request a return within 14 days of receiving your order.

To request a return, please contact support@temptrek.shop with your order number.

Eligibility

To be eligible for a return, items must be unused and in their original packaging.

Return Shipping Costs

If you are returning an item because you changed your mind, you are responsible for the return shipping costs. There is no restocking fee.

Damaged, Defective, Wrong or Missing Items

If your order arrives damaged or defective, or if you received the wrong item or an item is missing, please contact support@temptrek.shop with your order number. Once we confirm the issue, we will provide a refund or a replacement at no cost to you.

Lost Packages

If your package appears to be lost, please contact support@temptrek.shop with your order number. After we investigate and confirm the loss, we will provide a refund or reship your order.

Refunds

For returned items, refunds are issued after the returned item is received and inspected. Approved refunds are issued to the original payment method. Processing times depend on your bank, card issuer or PayPal.

Questions

If you have any questions about this policy, please contact us at support@temptrek.shop.